Industry Solution
E-commerce
Shopping assistant for online stores
Handle order tracking, product recommendations, and returns, turning support inquiries into sales opportunities.
Common Challenges
Support tickets spike during sales and promotions
Cart abandonment from unanswered questions
Return processing is manual and slow
How Radd Helps
Instant order tracking and delivery status updates
AI-powered product recommendations based on queries
Automated returns and exchange processing
Cart recovery with proactive engagement
See It in Action
R
Radd Assistant
Online
Where is my order #5847?
Your order #5847 is currently out for delivery! The estimated delivery time is between 2:00 PM and 4:00 PM today. Would you like a tracking link?
Yes, and can I add something to the order?
Here's your tracking link. Unfortunately, the order is already dispatched so we can't add items. However, I can help you place a new order with free shipping since you have an active delivery!
35%
Fewer support tickets
15%
Higher cart conversion
< 5s
Response time