Everything You Need to Engage Customers
Radd gives you a full suite of AI-powered tools to automate customer conversations, capture leads, and grow your business, in Arabic, English, and French.
Built for MENA businesses, by MENA entrepreneurs
AI-Powered Responses
Powered by the latest AI models with automatic fallback for maximum reliability.
Multilingual Support
Native support for Arabic, English, and French with automatic language detection.
Easy Embed
Add the chat widget to your website with a single line of code.
Analytics Dashboard
Track conversations, messages, and customer satisfaction in real time.
Human Handoff
Seamlessly transfer conversations to a human agent when needed.
Multi-Channel Support
Connect WhatsApp, Instagram, and Messenger for omnichannel support.
Proactive Chat Triggers
Auto-engage visitors based on behavior: time on page, scroll depth, exit intent, and more.
Lead Capture & CRM
Collect visitor contact information with pre-chat forms and in-chat prompts.
Rich Media Support
Accept and analyze images, PDFs, and documents within chat conversations.
A/B Testing
Test different bot configurations and measure which performs best.
Pre-Built Skill Packs
Browse and install pre-built conversation skills for your industry.
AI-Powered Responses
Our chatbot leverages cutting-edge large language models to understand context, handle complex queries, and provide accurate answers. With automatic model fallback, your bot stays online even during provider outages.
- Answer complex product questions using your knowledge base
- Handle multi-turn conversations with context awareness
- Auto-switch AI providers for 99.9% uptime
Multilingual Support
Built specifically for the MENA market, Radd natively supports Arabic (including RTL layout), English, and French. The bot automatically detects your visitor's language and responds accordingly. No configuration needed.
- Serve Arabic-speaking customers with native RTL support
- Auto-detect visitor language from the first message
- Switch languages mid-conversation seamlessly
Easy Embed
Copy one script tag, paste it into your HTML, and your chatbot goes live instantly. The widget is fully customizable: choose colors, position, welcome message, and branding to match your site.
- Add your chatbot to any website in under 60 seconds
- Customize colors and branding to match your site
- Works on WordPress, Shopify, Wix, and any HTML site
Analytics Dashboard
Get actionable insights into how your chatbot performs. Track daily message volume, satisfaction ratings, handoff rates, and peak usage times. Export data as CSV for deeper analysis.
- Monitor daily conversation volume and trends
- Track customer satisfaction with thumbs up/down
- Identify peak hours to optimize staffing
Human Handoff
When the AI can't fully handle a query, it seamlessly transfers the conversation to a human agent with full context preserved. Your team sees the entire chat history and can pick up right where the bot left off.
- Transfer complex queries to your support team
- Preserve full conversation context during handoff
- Set custom triggers for automatic handoff
Multi-Channel Support
Deploy your chatbot across WhatsApp Business, Instagram DMs, Facebook Messenger, and your website widget, all managed from a single dashboard. Customers get consistent answers regardless of channel.
- Respond to WhatsApp messages automatically 24/7
- Handle Instagram DMs with AI-powered replies
- Manage all channels from one unified inbox
Proactive Chat Triggers
Don't wait for visitors to ask. Proactively engage them with smart triggers. Set rules based on time on page, scroll depth, exit intent, URL patterns, and visit count. Each trigger sends a personalized message to start the conversation.
- Catch leaving visitors with exit-intent offers
- Greet returning visitors with personalized messages
- Engage readers who scroll past pricing sections
Lead Capture & CRM
Turn conversations into leads with pre-chat forms, in-chat contact collection, and a built-in lead management dashboard. Tag, filter, export, and track lead status from new to converted.
- Collect name, email, and phone before chat starts
- Tag leads by source, interest, or custom categories
- Export leads as CSV for your CRM
Rich Media Support
Visitors can upload images, PDFs, and documents directly in the chat. The AI analyzes uploaded content and provides relevant responses, perfect for processing invoices, menus, product photos, and more.
- Let customers share photos for visual support queries
- Process uploaded PDFs and documents in-chat
- Handle insurance claims with document uploads
A/B Testing
Run controlled experiments with different welcome messages, tones, system prompts, and colors. Split traffic between variants and measure which configuration drives more satisfaction, fewer handoffs, and more leads.
- Test friendly vs. professional bot tone
- Compare different welcome messages for conversion
- Measure the impact of different system prompts
Pre-Built Skill Packs
Skip the setup time with ready-made skill packs designed for your industry. Each pack adds specialized conversation abilities: restaurant reservation handling, healthcare appointment booking, real estate inquiry management, and more.
- Install restaurant booking skills in one click
- Add healthcare appointment scheduling instantly
- Enable e-commerce order tracking capabilities
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